by Marie Temby

Have you ever wondered why it is some employees stand out at the start of their employment and others take time and effort to become great? I have spent decades trying to discover what the difference is between these employees. Extraordinary employees are rare, you...

For the last twenty-seven years, I have had moments where I have been able to spend all my time in the business and train every staff member I hired. Working alongside, guiding them every step during their training until they become the salesperson, I wanted them to...

Anytime you walk into your business there can be a dozen things needing your attention. Staff asking questions, something may be broken, a customer needs assistance, you’ve run out of an item, and many more things. You cannot solve it all at once, these actions can...

Are you experiencing overwhelm for the month ahead, knowing something good is coming but because of your business how are you going to enjoy it? This feeling was something I lived with all too often, owning two bakeries meant that every Christmas or Easter we had to...

I did not understand the difference between serving and selling before I started work at KFC at the age of fourteen. This is when I learnt the value of the “add on sale”. I have now been in customer service ever since. Asking the customer for an add on sale can be...

I have always tried to get the message over to my staff of how important customers are. I don’t want my staff to give good or great customer service: I want them giving exceptional customer service. It is easy to give the customer what they come into our store for,...

When things were overwhelming and feeling out of control, I wanted to find simple tools to save time, make things easier. I always struggled with responsibility of deadlines and all things that would take me away from my happy place. When I had paperwork that was due...

Just like your personal life, having trust in your professional life is vitally important. When there is trust, you will have a workforce turning up with their best self each time. Here are some ideas that if you introduce you will begin to see improvement in your...

Anytime you walk into your business there can be a dozen things needing your attention. Staff asking questions, something may be broken, a customer needs assistance, you’ve run out of an item, and many more things. You cannot solve it all at once, these actions can...

The Coronavirus has had people lose money, homes, jobs and security they had put aside for their futures. In a world that can be clouded with so much negativity, how do we keep our minds where they need to be and focus on the good stuff and not the bad? I have a...

Apart from staff, paperwork is usually the most stressful aspect of most jobs. It is continual, it grows quicker than most weeds would in any garden. It is impossible to get through it, making it hard to relax knowing you always have a tray of things to do. I tried...

In business, it is hard continually thinking of ideas, brainstorming and planning different ways to deliver results. There is always so much going on and mostly you just manage to get through what is expected of you instead of going that little bit extra each time....

It does not matter what kind of business you are in; we all need customers to survive. If you learn how to keep your customers loyal you will have more chance of staying in the game for the long haul. Having a following of loyal customers gives you the option to get...

For any business to survive and thrive for the long haul they must have a strong grounding in their teamwork. It is not as simple as throwing a group of great employees together and they will succeed, there is much more involved to make it efficient and effective. If...

Did you know to lead a team well you must first be in the right place yourself? Staff can pick an insincere, unbalanced leader a mile away. Are you showing your team your authentic self? Do you tell them one thing and then do something different? Unless they believe...

I have experienced firsthand how having a leader who deserves their title has been essential to the success of my business. One who can keep the team motivated and succeed in whatever action they were carrying out. Where the team would excel because they were being...

It is no secret millennials are recognised as “job-hoppers” when they think the grass is greener elsewhere. Today is a very different and tough working environment, which is only going to get tougher, therefore they may need to reconsider this option, as getting new...