Have you ever wondered why it is some employees stand out at the start of their employment and others take time and effort to become great? I have spent decades trying to discover what the difference is between these employees. Extraordinary employees are rare, you...
For the last twenty-seven years, I have had moments where I have been able to spend all my time in the business and train every staff member I hired. Working alongside, guiding them every step during their training until they become the salesperson, I wanted them to...
Anytime you walk into your business there can be a dozen things needing your attention. Staff asking questions, something may be broken, a customer needs assistance, you’ve run out of an item, and many more things. You cannot solve it all at once, these actions can...
Are you experiencing overwhelm for the month ahead, knowing something good is coming but because of your business how are you going to enjoy it? This feeling was something I lived with all too often, owning two bakeries meant that every Christmas or Easter we had to...
