I did not understand the difference between serving and selling before I started work at KFC at the age of fourteen. This is when I learnt the value of the “add on sale”. I have now been in customer service ever since. Asking the customer for an add on sale can be...
I have always tried to get the message over to my staff of how important customers are. I don’t want my staff to give good or great customer service: I want them giving exceptional customer service. It is easy to give the customer what they come into our store for,...
When things were overwhelming and feeling out of control, I wanted to find simple tools to save time, make things easier. I always struggled with responsibility of deadlines and all things that would take me away from my happy place. When I had paperwork that was due...
Just like your personal life, having trust in your professional life is vitally important. When there is trust, you will have a workforce turning up with their best self each time. Here are some ideas that if you introduce you will begin to see improvement in your...
Anytime you walk into your business there can be a dozen things needing your attention. Staff asking questions, something may be broken, a customer needs assistance, you’ve run out of an item, and many more things. You cannot solve it all at once, these actions can...
